Frequently Asked Questions

Start with WhatsApp or the booking form. Share the package or route you want, your date, pickup area, and group size. We will continue the conversation on WhatsApp and confirm the current details before the trip is agreed.

Each package has its own Included and Excluded lists. Entrance tickets, meals, and activity fees are often separate, so check the package page or ask us to confirm the items for your route.

Often, yes. Send the places you want to see and your available time first. We will check whether the route fits the day and explain any trade-offs before you confirm.

Yes. Send your flight or hotel details, arrival date, passenger count, and luggage needs so we can check the pickup area and vehicle option.

The website currently lists GoPay QRIS, BNI, and BCA. Ask us which payment option applies to your selected service and when payment is due.

Deposit requirements are not the same for every service. Ask us to confirm whether a deposit is needed for your date and selected package.

The package page states the pricing basis when it is available. If the label is unclear, send your group size and ask us to confirm whether the quote is per car or per person.

The website does not publish one cancellation rule for every service. Tell us what you need to change and ask for the applicable policy before confirming.

Tell us the ages, mobility needs, medical considerations, or luggage requirements when you enquire. We can then check the route, activity, and vehicle suitability.

Some boat, water, mountain, and outdoor activities depend on local conditions. Ask us to confirm the operating plan and available alternatives for your date.